Warranty policy

The length and type of warranty depend on the product's condition and category. Warranty details are stated on the product page or on the purchase invoice.

New products

New products are covered by the manufacturer's or authorized distributor's warranty, according to the warranty period and terms set for each product.

Used products

Used products include a one-month Albetar Store warranty against operating defects, unless a longer warranty period is stated on the product page or the purchase invoice.

Workstations

Used workstations come with a full one-year Albetar Store warranty against operating defects, subject to the warranty terms and technical inspection.

Software support

Albetar Store provides software technical support for as long as you own the device, limited to the software and services the store installed or supplied lawfully.

Software support does not cover:

• The cost of buying or renewing software licenses and paid subscriptions.
• Loss of data or personal files.
• Faults caused by viruses or untrusted software installed by the customer.
• Problems caused by modifying the operating system or installing incompatible software.

We always recommend backing up your data before handing a device in for service.

Charger replacement warranty

A charger bought under the lifetime warranty offer is replaced when a technical fault is confirmed after inspection at Albetar Store, provided you present the purchase invoice and hand in the faulty charger.

The replacement is a charger of the same type, or a comparable compatible alternative depending on availability. The warranty does not cover:

• Breakage, cuts or visible physical damage.
• Cable damage caused by pulling or improper use.
• Liquids, fire or power surges.
• Tampering with the charger or attempting to repair it outside Albetar Store.
• Loss, theft, or use with an incompatible device.

What the warranty does not cover

The warranty does not cover faults caused by misuse, impacts and breakage, liquids, fire, unstable electrical power, repair attempts outside authorized service centers, or removal of the serial number or warranty sticker.

This policy does not limit your statutory consumer rights.