First: Return Policy
Return Policy for New Products
New products may be returned within 14 days from the date of receipt, provided that: · Products are in their original condition and unused · Original invoice or proof of purchase is provided · Returns are not accepted if there is damage resulting from misuse · Returns of opened or used products are not accepted, unless there is a proven manufacturing defect
Return Policy for Used Products
Used products may be returned within 14 days from the date of receipt, provided that: · Products are in their original condition and unused · Original invoice or proof of purchase is provided · Returns are not accepted if there is damage resulting from misuse · Returns are not allowed if there is no manufacturing defect
Second: Exchange Policy
New Products
New products are exchanged according to the warranty policy of the official agent, and require: · The defect must be a proven manufacturing defect and not resulting from misuse · Original invoice must be provided · Product must be inspected by the technical department before exchange · Compliance with warranty terms provided by the manufacturer or agent
Used Products
Exchange policy varies by device type, with the following conditions: · The defect must be a proven manufacturing defect · Original invoice must be provided · Product must be inspected by the technical department before exchange · Laptops: 1 month warranty · Devices: 1 month warranty · Monitors: 3 months warranty ⚠️ Does not cover electrical issues
Third: Payment Methods
· Cash payment · Payment using credit or debit cards (Visa/MasterCard) · Payment through InstaPay application · Bank transfer
For Shipping Orders
· Cash on delivery for orders less than 5000 EGP · For orders over 5000 EGP: 20% advance payment · Bank transfer, credit cards, or InstaPay
Fourth: Shipping Policy
· Working days are Saturday to Thursday · Official holidays are not counted in shipping time Home delivery: 2 to 5 business days Store pickup: After confirmation call
